Responding to reviews shows your audience that you value customer feedback and encourages more people to show support for your business. Your instinct will often be to respond to negative reviews to mitigate the situation, but it is also important to respond to positive reviews! If you leave ‘thank you’ comments on each positive Google review, other customers will be more inclined to leave a positive review. Long-term customers are the best audience to ask for reviews as you can be sure to receive positive feedback that you’re proud to have on your Google listing! Respond to positive Google reviews If you have a good relationship with existing customers, ask them to leave a Google review.
But customers will still be able to leave reviews if Google recognises your business! Ask existing customers to leave a review Without a Google My Business account, you won’t have the ability to respond to reviews or change your business details. It also allows you to respond to customer reviews under your business name. Google My Business lets you list your location, phone number, website and images. With this account, you can have control over your business listing on Google. It is important to attract as many positive reviews as possible to ensure this tool has a favourable impact on your business.įirst and foremost, you need to make sure you’ve set up your Google My Business account. Since Google reviews are so front and centre on Google search results pages, they can play a huge role in the customer decision making process. This feature on Google is easy to use and widely favoured by consumers when leaving feedback for a business. Google reviews are one of the first things users see when they search a business. If you’re an avid Google Search user, you’ll be no stranger to the world of digital reviews. In this post, we’ll be focusing on how to get more Google reviews!
There are many different digital platforms that play a role in reviews, referrals and customer feedback including Facebook, Tripadvisor, Zomato and Google. Nowadays, word-of-mouth marketing goes well beyond verbal communication. Word-of-mouth is an incredibly important form of marketing that should not be overlooked when planning your marketing strategy.
0 kommentar(er)
